Can I cancel the order if I do not want it anymore?
Yes, you can cancel the order within 30 minutes since placed, not for over 30 minutes.
How long does it take for me to get a refund?
It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for a refund. Once we receive your qualifying return, we will approve your refund immediately. Depending on your financial institution, please allow additional 1–2 business days for the credit to post to your bank or credit card account.
Do you do back orders?
No, we do not do back orders. If an item is out of stock, our customer team will notify you as soon as possible and ask if you would like a replacement item. Out-of-stock orders will be canceled unless a replacement item is requested.
What forms of payment do you accept?
We use Square, Stripe and Paypal for payment, and the following cards are accepted: JCB, VISA, MASTERCARD, and AMERICAN EXPRESS.
What is PayPal?
PayPal is an online payment system that makes paying for things online and sending and receiving money safe and secure. When you link your bank account, credit card, or debit card to your PayPal account, you can use PayPal to make purchases online with participating stores.
When will my credit card be charged?
Your credit card will be charged for the cost of each item as it ships. Therefore, you may see multiple credit card charges if you have an order containing multiple items shipped at different times.
How can I track my order?
We will email you as items in your order ship or if there are updates on the status of your order.
If you have a artwaterfilter.com profile, sign in to your account. You'll see which purchases are on the way and get to the shipment tracking updates.
If you don't have an account, find your order number, then go to order information and enter it.
What is the difference between a HEPA air purifier and a regular air purifier?
HEPA air purifiers are designed to remove particles from the air, such as dust, pollen, and pet dander, more efficiently than regular air purifiers. They use a HEPA filter, capturing particles as small as 0.3 microns. Regular air purifiers may not be as effective at removing these small particles.
How often should I replace my refrigerator water filter?
Replacing your refrigerator water filter every 6 months or after filtering 300 gallons of water, whichever comes first is recommended. This ensures that your water stays clean and free of contaminants.
Can I use a refrigerator water filter past its expiration date?
Using a refrigerator water filter past its expiration date is not recommended. The filter may not be as effective at removing contaminants and could release harmful bacteria into your water.
Do air purifiers eliminate odors?
Some air purifiers have activated carbon filters that can help to eliminate odors from the air. However, not all air purifiers have this feature, so check the product description before purchasing.
Can I wash and reuse my air purifier filter?
It is not recommended to wash and reuse your air purifier filter. The filter is designed to trap particles and contaminants, and washing it can damage the fibers and reduce effectiveness. It is best to replace the filter according to the manufacturer's instructions.