Where can the orders be shipped to?
We only offer service to the United States at this time. The following areas are not deliverable: Alaska, Hawaii, American Samoa, U.S. Virgin Islands, and United States Minor Outlying Islands. We apologize for the inconvenience caused. Since international shipping has been severely constrained due to the Covid-19 outbreak, we have decided to temporarily discontinue our international service to preserve the integrity of our service as a whole.
How long will it take to deliver my package?
Our store's order processing time ranges from 1 to 2 business days. Our order cut-off time is 5:00 PM (MST), Monday through Friday. Orders purchased after 5:00 PM (MST) on Friday will be processed and shipped in the following business days (postponed for holidays).
Suppose the order processing time is longer than 10 business days without special notes. In that case, we have two processing options; one is to refund directly without shipping, and the other is to arrange a shipment as soon as possible and offer a $5 coupon as compensation.
We currently only provide USPS First-Class Shipping for all orders, which will take about 2-8 business days. Therefore, the delivery time is generally 3 to 10 business days.
Who will pay for shipping?
We only support USPS First-Class Shipping now and free shipping on all orders over $39.99. For orders under $39.99, the shipping costs is $5.99.
Who will be responsible for sales tax？
We are not responsible for sales tax. It is recommended that customers understand local tax regulations and policies before placing an order to know the exact amount of tax to be levied. If there is sales tax, then it needs to be paid by the customer. If the customer refuses to receive the product because of the tax, all return shipping and handling costs will be borne by the customer.
How do I track my order?
If you have already created a login with us, you can track your order by logging in directly to your account and visiting the order status page.
Once your payment has been approved, you will receive an order confirmation email. Once your order has been shipped, you will receive a second email (which may take up to 48 hours) with your tracking number and a link to track your shipment.
What if I don't receive the products for a long time?
Please first confirm whether your receiving information is filled in correctly. If the receiving information is incorrect, please be responsible for it yourself. If the receiving information is correct and you still have not received the product more than 60 natural days after shipping, you can choose to get a refund or have the product reshipped.
What if the products are lost in transit?
We are not responsible for the products lost in transit, but we can help you contact the logistics company. You can first tell us the problem you encountered by phone at +(1)(303) 437-5202 or email service@artwaterfilter.com. We will arrange for our staff to inquire and solve the problem for you.